Why Service Matrix
The Service Matrix has been created to provide a clear and structured overview of the services offered by Automas Technologies. It helps clients, partners, and stakeholders quickly understand our service categories, delivery models, and compliance standards in one place.
This matrix ensures transparency in service offerings, simplifies decision-making for customers, and reflects our commitment to clarity, professionalism, and organized service delivery across all business sectors.
| Service Category | Key Services | Target Clients | Delivery Model | Compliance & Standards |
|---|---|---|---|---|
| Telecom & IP Telephony (Core) | IP PBX, VoIP, Call Center Solutions, Enterprise Telephony | SME, Corporate, Enterprise | On-Premise / Cloud / Hybrid | Industry Best Practices |
| Bulk SMS & A2P Messaging | Transactional SMS, OTP, Campaign SMS, Alerts | Banks, Enterprises, Businesses | Cloud-Based | BTRC-Enlisted, Operator Compliant |
| CRM Solutions | CRM with PBX & SMS Integration, Customer Management | SME, Corporate | Cloud / Customized Deployment | Data Protection & Compliance |
| SaaS Platforms | Subscription-Based Business Tools, Cloud Software | SME, Growing Businesses | SaaS (Cloud Hosted) | Secure & Scalable Architecture |
| eCommerce (eShop) | IP Phones, Communication Hardware, Tech Products | Retail & Business Customers | Online Store | Secure Payment & Delivery |
| BPO & Managed Services | Call Center Operations, Managed Support, Back-Office Services | Corporate, Enterprise | Managed Service Model | Process & Quality Control |
| VPS & Cloud Infrastructure | VPS Hosting, Server Management, Backup & Security | SME, Corporate, SaaS Businesses | Cloud-Based Infrastructure | Security Best Practices & Data Protection |
