1. Introduction

Automas Technologies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our websites, products, and services.

2. Scope of This Policy

This Privacy Policy applies to all services and websites operated by Automas Technologies, including but not limited to automas.com.bd, pbx.automas.com.bd, sms.automas.com.bd, automas.shop, and automasbd.com. By using any of these platforms, you agree to the terms of this Privacy Policy.

3. Information We Collect

• Personal information such as name, phone number, email address, company name, and billing address
• Account and login-related information
• Payment-related information processed through secure payment gateways
• Communication data related to support requests or service usage
• Technical data such as IP address, browser type, device information, and access logs

4. How We Use Your Information

• Provide, operate, and maintain our services
• Process orders, payments, and service activations
• Deliver Bulk SMS, A2P, PBX, CRM, and other services
• Communicate with customers regarding service updates, support, and notices
• Comply with BTRC regulations, legal obligations, and government requirements
• Improve service quality, security, and user experience

5. Bulk SMS & A2P Data Responsibility

Customers using Bulk SMS or A2P messaging services are solely responsible for the legality, accuracy, and consent of contact data uploaded to our systems. Automas Technologies does not own customer contact databases and is not responsible for misuse of messaging data by customers.

6. Payment Information

Automas Technologies does not store card or sensitive payment details. All payments are processed securely through authorized payment gateways such as SSLCommerz.

7. Data Sharing and Disclosure

• With payment gateways or service providers required to deliver services
• To comply with legal obligations, court orders, or government requests
• To enforce our Terms of Service or protect legal rights

8. Data Security

We implement reasonable technical and organizational measures to protect personal data. However, no internet-based system can be guaranteed to be 100% secure.

9. Data Retention

Personal information is retained only as long as necessary to fulfill service purposes, comply with legal and regulatory requirements, or resolve disputes.

10. Cookies and Tracking Technologies

Our websites may use cookies to enhance user experience and analyze traffic. Users may disable cookies through browser settings, though some features may not function properly.

11. User Rights

• Request access to personal information
• Request correction of inaccurate data
• Request deletion of data where legally permissible
• Withdraw consent for certain communications

12. Third-Party Links

Our websites may contain links to third-party websites. Automas Technologies is not responsible for the privacy practices or content of external sites.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. Automas Technologies does not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

This Privacy Policy may be updated at any time. Updated versions will be published on our websites with a revised date.

15. Governing Law

This Privacy Policy is governed by the laws of Bangladesh and applicable BTRC guidelines.